private preview terms.

These Terms of Service (the "Terms") govern your access to and use of the private preview release (the "Preview") of the software, services, and related materials (collectively, the "Service") made available by Sneka AB, a company organised under the laws of Sweden ("Sneka", "we", "us", or "our").

By accessing or using the Service you ("you", "your", or "Customer") agree to be bound by these Terms. If you do not agree, you must not access or use the Service. If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.

1. Preview status

The Service is provided as a private preview. It is pre-release software made available for early evaluation, feedback, and testing. You acknowledge that:

• The Service may contain bugs, errors, and incomplete or unstable functionality.
• Features, APIs, data formats, and interfaces may change, be removed, or be replaced at any time without notice.
• The Service is not intended for production use or for use in any environment where failure could result in personal injury, financial loss, data loss, regulatory non-compliance, or other material harm.

You are solely responsible for evaluating whether the Service is suitable for your intended use and for maintaining your own backups and contingency plans.

2. No service level commitments

Performance, availability, and uptime of the Service are provided on a best effort basis only. Without limiting the foregoing, Sneka makes no representation or warranty, and provides no service level agreement, regarding operational practices commonly expected of production-grade systems, including without limitation:

• zero-downtime or rolling deployments;
• multi-node, high-availability, or fault-tolerant operation;
• multi-site, multi-region, or geographic redundancy;
• recovery point or recovery time objectives;
• data durability or backup retention.

The Service may be unavailable, interrupted, degraded, or terminated at any time, with or without notice, and Sneka has no liability to you in connection with any such unavailability, interruption, degradation, or termination.

3. Security

Notwithstanding Section 2, Sneka takes the security of the Service seriously and applies the security practices described in Sneka Security. Those security practices form part of these Terms by reference.

The security practices document describes the technical and organisational measures Sneka applies to protect the Service and the data processed within it. Customer remains responsible for: (a) safeguarding its own credentials and access tokens; (b) configuring its use of the Service in line with applicable security guidance; and (c) promptly notifying Sneka of any suspected security incident, vulnerability, or misuse.

4. Access, eligibility, and accounts

Access to the Preview is granted at Sneka's sole discretion and is non-transferable. You may not share, sublicense, resell, or otherwise make your access available to any third party except as expressly authorised by Sneka in writing.

You agree to provide accurate registration information and to keep it current. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your credentials.

5. Acceptable use

You will use the Service only for lawful purposes and in accordance with these Terms. You agree to comply with all applicable laws and regulations, including export-control, sanctions, data-protection, and privacy laws.

6. Prohibited use

You will not, and will not permit any third party to, use the Service in connection with any activity that Sneka considers, in its reasonable judgement, to be immoral or illegal. Prohibited activities include, without limitation:

• violent crime, terrorism, or incitement to violence;
• human trafficking, forced labour, or modern slavery;
• child sexual abuse material or any sexual exploitation of minors;
• non-consensual sexual content or harassment;
• the development, production, or use of weapons capable of causing mass casualties;
• targeted harassment, doxxing, or intimidation of individuals or groups;
• fraud, deception, identity theft, or money laundering;
• unauthorised access to, or interference with, any computer system, network, account, or data;
• distribution of malware, ransomware, or other malicious code;
• circumvention of, or interference with, any security, rate-limiting, or abuse-prevention mechanism of the Service;
• infringement of intellectual property, privacy, or publicity rights;
• spamming, phishing, or other deceptive communications.

This list is non-exhaustive. Sneka may, at its discretion, treat other conduct as prohibited where it is inconsistent with the spirit of these restrictions.

7. Fraud and abuse monitoring

Sneka actively monitors the Service for fraudulent, abusive, or otherwise prohibited activity, and rigorously investigates suspected misuse. As part of that monitoring, Sneka may:

• review logs, telemetry, and usage patterns associated with your account;
• contact you to request information about your use of the Service;
• suspend or restrict access pending investigation;
• cooperate with law enforcement, regulators, and other lawful authorities, including by disclosing relevant information where required or appropriate.

You agree to cooperate in good faith with any such investigation.

8. Suspension and termination

Sneka may suspend, restrict, or revoke your access to the Service, in whole or in part, at any time, for any reason, and without notice or liability. This right is in addition to, and not in limitation of, any other rights or remedies available to Sneka.

You may stop using the Service at any time. Upon any termination or expiry of your access:

• all rights granted to you under these Terms cease immediately;
• you must stop accessing and using the Service;
• Sneka may delete data associated with your account, subject to the retention periods and legal exceptions in the Privacy Policy; and
• Sections that by their nature should survive (including 6–7, 9–13, 15, and 17) will survive.

The self-serve account wipe in Settings → Privacy erases the account and private product data. Public Gilly verdicts and their questions remain, with ownership changed to the neutral deleted account identity. Security audit records remain for 24 months. You can also request help at info@sneka.ai.

If you want a specific public question removed as content, send its URL to info@sneka.ai. That manual takedown request is separate from deleting the identity attached to the public verdict.

9. Feedback

If you provide Sneka with any suggestions, comments, ideas, bug reports, or other feedback regarding the Service ("Feedback"), you grant Sneka a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, and exploit such Feedback for any purpose, without attribution or compensation to you.

10. Customer data, confidentiality, and privacy

As between the parties, you retain all rights in the data you submit to the Service ("Customer Data"). You grant Sneka a non-exclusive, worldwide, royalty-free licence to host, process, and use Customer Data solely as necessary to provide, operate, secure, and improve the Service and to comply with applicable law.

You are responsible for the lawfulness of Customer Data and for any consents and notices required for Sneka to process it.

Each party will treat the other's non-public information disclosed in connection with the Service as confidential and will use it only for the purposes of these Terms. Personal data is processed in accordance with Sneka's privacy notice and, where applicable, a separate data processing agreement.

11. Intellectual property

The Service, and all related software, documentation, designs, trademarks, and content, are owned by Sneka or its licensors and are protected by intellectual property laws. Sneka grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service during the Preview solely for your internal evaluation purposes and in accordance with these Terms. All rights not expressly granted are reserved.

You will not: (a) reverse engineer, decompile, or attempt to derive the source code of the Service except to the extent expressly permitted by mandatory law; (b) copy, modify, or create derivative works of the Service; (c) remove or obscure any proprietary notices; or (d) use the Service to build a competing product or service.

12. Fees, billing, taxes, and refunds

Most of the Service remains free to use during the Preview. Some features are offered as optional paid purchases, and you are only ever charged when you choose to buy one. The paid feature currently is a one-off credit pack, and we may add, change, or withdraw paid features during the Preview.

Paid features named in these Terms are described for general information. A paid feature is offered to you only if it appears at your checkout; if it does not appear there, it is not offered to you, and using the free Service never means a paid feature is offered to you.

Prices are shown at checkout before you buy, in the currency stated there. If you are a consumer in the EU, the price shown includes any value added tax (VAT). For business customers and for customers outside the EU, the price is shown before tax and any applicable tax is itemised at checkout before you pay. We determine the applicable tax from the address you provide at checkout, and account for EU VAT through the Union One-Stop-Shop scheme. That address is used only to work out the tax on your purchase, because the Service delivers nothing physical to it. Business customers in the EU may provide a valid VAT identification number, in which case the reverse-charge mechanism may apply and you account for VAT yourself. You remain responsible for any taxes that are your legal obligation and are not collected by us.

Payments are processed by Stripe. We do not store your full card details, and you agree to the terms Stripe presents at checkout in addition to these Terms. A credit pack is a one-off charge.

If you are a consumer, your right to withdraw from a purchase, how to exercise it, and the model withdrawal form you may use are set out in Right of withdrawal below.

Apart from those statutory rights, purchases are generally non-refundable, though we may issue a refund at our discretion, and a run that fails on our side is refunded automatically. A refund does not by itself remove credits already granted or reverse usage already recorded. Nothing in this section limits rights that applicable consumer law grants you and that cannot be waived.

Right of withdrawal

If you are a consumer, you may withdraw from a purchase within 14 days without giving a reason. The 14 days run from the day the contract is concluded, which is the day you complete the purchase.

To withdraw, tell us in any clear statement that you have decided to withdraw. An email or a letter is enough. You may use the model form below, but you do not have to. Sending your notice before the 14 days are up is enough, even if it reaches us afterwards.

When you buy a credit pack, you may ask us to grant the credits immediately. If you do, you acknowledge that you lose your right of withdrawal at the moment the credits are granted.

Until you give that consent at checkout, your 14-day right of withdrawal applies in full.

Send your notice of withdrawal to Sneka AB, organisation number 559585-3184, Guldbaggevägen 6, 444 46 Stenungsund, Sweden, or by email to info@sneka.ai.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

• To: Sneka AB, Guldbaggevägen 6, 444 46 Stenungsund, Sweden, info@sneka.ai
• I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

13. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SNEKA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

Sneka does not warrant that the Service will meet your requirements, that defects will be corrected, or that Customer Data will not be lost, corrupted, or disclosed.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• IN NO EVENT WILL SNEKA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF SNEKA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• SNEKA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE WILL NOT EXCEED ONE HUNDRED EUROS (EUR 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable mandatory law (including, where applicable, liability for death or personal injury caused by negligence, fraud, or wilful misconduct).

15. Indemnification

You will defend, indemnify, and hold harmless Sneka and its affiliates, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in breach of these Terms; (b) Customer Data; or (c) your violation of any law or third-party right.

16. Changes to the Service and these Terms

Sneka may modify the Service or these Terms at any time. Material changes will be communicated by reasonable means (for example, by email or in-product notice). Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not agree to a change, your sole remedy is to stop using the Service.

17. Governing law and disputes

These Terms and any dispute arising out of or in connection with them are governed by the laws of Sweden, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of Stockholm, Sweden, except that Sneka may seek injunctive or equitable relief in any court of competent jurisdiction.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

18. Miscellaneous

These Terms, together with any documents incorporated by reference (including the security practices document referenced in Section 3 and any applicable privacy notice or data processing agreement), constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous understandings on that subject.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect. Sneka's failure to enforce any right or provision will not be deemed a waiver. You may not assign or transfer these Terms without Sneka's prior written consent; Sneka may assign these Terms freely. Notices to Sneka must be sent in writing to the contact below.

19. Contact

Questions about these Terms or the Service can be sent to:

Sneka AB — info@sneka.ai

Sneka AB Private Preview Terms of Service.